Frequently asked questions
Orders, payment, pick-up, using the products, returns: everything we get asked most often.
Ordering and payment
How do I place an order?
Add your products to the basket, then send your order with your details. You pay nothing online: we contact you to confirm the order, payment and your pick-up appointment.
Which payment methods do you accept?
MCB Juice or bank transfer (no cards). You only pay after we confirm, never on the website: we send you the Juice number or our bank details and you pay before pick-up, with your order number as the reference.
Are there any offers right now?
No promo codes for now. Bottle return: say in your order that you are bringing back your empty LAMA bottles and bring them at pick-up: 5% off that order. The discount does not apply to purchases made at Natural Hair Culture.
Where can I find your products besides this website?
At Natural Hair Culture: online at naturalhairculture.com, at the Curepipe salon (Garden Village) and at the Beau Bassin shop. Those sales, their stock and prices are managed by Natural Hair Culture, separately from this website.
Order pick-up
Do you deliver to my home?
Not for now. Every order is collected for free at Natural Hair Culture, next to Matthieu Opticien, in Beau Bassin, by appointment.
How does pick-up work?
After you order, we contact you to agree on a time. Bring your order number, shown in your confirmation email.
Do you deliver to Rodrigues or abroad?
No, not for now. Write to us if you cannot come to Beau Bassin and we will see together what is possible.
Products and how to use them
Do you sell essential oils?
No. Our oils are vegetable oils. Five of them (lavender, rosemary, geranium, tea tree, eucalyptus) contain a small amount of added essential oil: this is stated on their page, with the precautions to follow.
Should I test a new product before using it?
Yes. Apply a little product inside your elbow and wait 48 hours. If you notice redness, itching or any discomfort, rinse with clean water and do not use the product.
Can I use your products during pregnancy or for a child?
For the five oils with a little added essential oil, ask a health professional first during pregnancy or breastfeeding, or for a child. For the other products, ask for advice if in doubt and always do a patch test inside your elbow.
How should I store products in the heat?
Away from sunlight and heat, with the cap tightly closed: a cupboard is better than a windowsill or the car. Butters may soften in strong heat: this is normal, they set again somewhere cool.
Returns and customer care
Can I change or cancel my order?
Yes, as long as you have not collected it. Write to us at hello@lamaorganics.com or on Instagram with your order number.
Can I return a product?
An unopened product in its original packaging can be brought back within 7 days of pick-up. Please email hello@lamaorganics.com first. For hygiene reasons, an opened product cannot be taken back.
An opened product does not suit me. What can I do?
Write to us: an unexpected texture or scent often comes from the raw nature of the product or the heat, and we can advise you. If your skin reacts, stop using the product and seek medical advice.
About LAMA Organics
What do the badges on your products mean?
100% natural, vegan, cruelty free and plant based: these are the commitments shown on our labels. Each product page gives its composition as we know it.
Are your products suitable for men and every hair type?
Yes, they are unisex and made for every hair type, from straight to coily, and for beards too. Our Goals page helps you choose according to what you need.
How can I get personalised advice?
Message us on Instagram (@lama.organics) or email hello@lamaorganics.com, telling us about your skin or hair and what you are looking for. Our advice covers cosmetic use only and does not replace medical advice.